isldofficial.com

TERMS AND CONDITIONS

Part 1: General Terms & Conditions

Section 1.1: Purpose & Scope

This General Terms & Conditions section defines the core rules that govern participation in any program, activity, event, course, or initiative organized or branded by the International School of Leadership & Diplomacy LLC (“ISLD”).

These terms establish how ISLD operates, what Participants can expect, and what ISLD expects in return. They apply to all interactions with ISLD, whether in person, online, hybrid, or asynchronous, and set the baseline framework for event participation, payments, refunds, conduct, data, safety, and intellectual property.

These General Terms & Conditions are interpreted under the laws of the State of New York, USA, while being applied globally across ISLD’s international programs, subject to any mandatory local legal requirements that may apply in a particular jurisdiction.

Section 1.2: Definitions

For clarity and consistency across all policies, the following definitions apply throughout ISLD’s policies and terms:

  • “ISLD” means International School of Leadership & Diplomacy LLC, a New York registered limited liability Company, including its directors, officers, employees, representatives, contractors, and authorized partners.
  • “Program” or “Event” means any summit, conference, training, workshop, course (online or offline), webinar, cohort, or initiative organized or endorsed by ISLD.
  • “Participant” or “Delegate” means any individual who registers for, attends, or engages with an ISLD Program, whether in person or virtually.
  • “Scholarship” means any fee reduction, waiver, discount, or funded place granted under ISLD’s Scholarship Policy.
  • “Credit Voucher” means a non-cash, time-limited digital credit issued by ISLD under the Refund & Cancellation Policy that can be applied only to eligible future ISLD Programs.
  • “Personal Data” means any information that can identify a living individual, such as name, contact details, date of birth, nationality, or any other data covered by GDPR and CCPA.
  • “Force Majeure Event” means circumstances outside ISLD’s reasonable control, including but not limited to natural disasters, war, civil unrest, government restrictions, pandemics, transportation shutdowns, or other disruptive events.

Where a term is defined once in any ISLD policy, that definition applies across all policies unless clearly stated otherwise.

Section 1.3: Applicability

These General Terms & Conditions apply to:

  1. All ISLD Programs, regardless of delivery mode (in-person, online, hybrid, or blended).
  2. All categories of individuals, including but not limited to:
    • Participants / Delegates
    • Speakers and Trainers
    • Volunteers and Interns
    • Staff and Contractors
    • Scholarship Applicants and Awardees
    • Vendors, Sponsors, and Partners
  3. All phases of engagement, including:
    • Pre-registration and application
    • Registration, payment, and confirmation
    • Attendance, participation, and post-event engagement
    • Use of ISLD platforms, communication channels, and materials

Participation in any ISLD Program or use of ISLD services constitutes acceptance of these Terms & Conditions and all related policies referenced in the Master Policy.

Section 1.4: Responsibilities

ISLD and Participants each have distinct responsibilities:

  1. ISLD Responsibilities
    • Design and deliver programs in line with announced themes and learning objectives, subject to reasonable modifications.
    • Provide accurate core information on dates, location (or platform), official fees, and inclusions.
    • Take reasonable steps to ensure a safe, inclusive, and respectful learning environment.
    • Handle Personal Data in accordance with ISLD’s Privacy and Data Protection Policies.
  2. Participant Responsibilities
    • Read and understand ISLD’s policies before registering.
    • Provide accurate and complete information at all times.
    • Pay all required fees within specified timelines.
    • Comply with all Code of Conduct, Anti-Harassment, Safety, and Participation rules.
    • Respect local laws in the host country and any additional rules imposed by venues or partners.

Failure to uphold responsibilities may result in removal from programs, denial of access to future events, or other corrective action.

Section 1.5: Compliance Requirements

All parties engaging with ISLD must comply with:

  1. Applicable Laws & Regulations
    • Laws of the State of New York, USA (primary legal anchor).
    • Mandatory local laws in the host country of each event.
    • International data protection standards (GDPR, CCPA) where applicable.
  2. ISLD Internal Policies, including but not limited to:
    • Event Participation Terms
    • Scholarship Policy
    • Refund & Cancellation Policy
    • Payment & Fee Policy
    • Privacy & Data Protection Policies
    • Disability Discrimination and Equal Treatment Policies
    • Anti-Harassment & Non-Discrimination Policy
    • Digital Health & Safety and Environmental Policies
    • Media, Content & IP Usage Policy
  3. Venue & Platform Policies
    • Any additional terms imposed by event venues or digital platforms (e.g., Zoom, Teams, Eventbrite).

Where there is a conflict, mandatory law overrides ISLD policies, but the remainder of ISLD policies continue to apply.

Section 1.6: Operational Procedures

To ensure consistent implementation of these General Terms & Conditions, ISLD follows internal operational procedures, including:

  • Maintaining standard templates for contracts, confirmations, and policy notices.
  • Publishing core policies on the official ISLD website and including key terms in registration pages.
  • Using recognized platforms (e.g., Eventbrite, official ISLD forms) to capture consent and acceptance of terms.
  • Documenting major decisions related to admission, exclusion, scholarship awards, and cancellations to maintain an auditable record.

Operational procedures may evolve over time as ISLD scales globally but will remain aligned with the principles stated in this Part.

Section 1.7: Limitations & Liability

This section is high-level; detailed liability clauses appear again in Part 15. At the General Terms level:

  • ISLD’s responsibilities are limited to the services explicitly described in official program materials.
  • ISLD is not responsible for:
    • Travel, visa, accommodation, transport, or insurance, unless explicitly included in a package.
    • Personal loss, theft, or damage to belongings.
    • Decisions of embassies, immigration authorities, airlines, or third-party providers.

Any liability of ISLD, if established, will be limited to the amount of the program fee paid to ISLD for that specific program, excluding third-party costs.

Section 1.8: Enforcement & Violations

ISLD reserves the right to:

  • Deny registration or revoke participation where there is evidence of policy violations, fraud, abuse, or risk to others.
  • Investigate complaints, gather statements, and take proportionate action, including warnings, removal from programs, reporting to authorities, and bans from future participation.
  • Interpret and apply these policies in good faith, balancing fairness to the Participant and protection of ISLD and the wider delegate community.

Participants are expected to cooperate with any investigations and accept that ISLD’s decisions on enforcement are final, subject to applicable law.

Part 2: Event Participation Terms

Section 2.1: Purpose & Scope

This Part sets out the specific conditions under which Participants may attend, access, or engage with ISLD events and programs.

It clarifies participation rules, attendance expectations, session access, and delegate behavior in both physical and digital contexts. These Event Participation Terms apply to all ISLD Programs, regardless of location or mode, once a Participant has registered, been accepted, or been invited.

Section 2.2: Definitions

In addition to the definitions in Part 1, the following apply specifically to event participation:

  • “In-Person Event” means any ISLD Program where participants are physically present in a venue.
  • “Virtual Event” means any livestreamed, online, or digital ISLD Program accessed via an internet-connected device.
  • “Hybrid Event” means any combination of physical and virtual access under a single program.
  • “Session” means any individual workshop, panel, keynote, simulation, or breakout held as part of an ISLD Program.
  • “Access Credentials” means event badges, lanyards, QR codes, logins, or digital links provided to Participants to access ISLD Programs.

These definitions apply throughout Part 2 and cross-reference with the Delegate Code of Conduct (Part 13).

Section 2.3: Applicability

These Event Participation Terms apply to:

  • Every Participant whose registration has been accepted and confirmed by ISLD.
  • Participants holding fully-paid seats, discounted seats, or scholarship seats.
  • Both on-site and remote attendees of ISLD Programs.

These terms come into effect from the time a Participant:

  1. Submits an application or registration, and/or
  2. Makes any payment towards an ISLD Program, and/or
  3. Accepts an official invitation or scholarship offer.

They remain in effect until all outstanding obligations (including payments, materials, or dispute resolutions) are concluded.

Section 2.4: Responsibilities

  1. Participant Responsibilities
    • Arrive on time for sessions, whether online or in person.
    • Wear or use official access credentials at all times during in-person events.
    • Refrain from sharing access links, passwords, or entry codes with unauthorized persons.
    • Follow instructions from ISLD staff, venue security, and facilitators.
    • Behave respectfully towards all other Participants, staff, and third parties.
  2. ISLD Responsibilities
    • Provide clear pre-event information on schedule, location/platform, and session logistics.
    • Implement reasonable safeguarding measures in line with the venue and host country.
    • Provide access credentials to registered and confirmed participants.

Communicate changes to scheduling or format as soon as reasonably possible.

Section 2.5: Compliance Requirements

Participants must comply with:

  • ISLD’s Delegate Code of Conduct (Part 13).
  • Anti-Harassment & Non-Discrimination Policy (Part 10).
  • Venue-specific security, ID, health & safety protocols (e.g., security checks, badge display, restricted areas).
  • Laws of the host jurisdiction, especially regarding conduct, public safety, and prohibited items.

Non-compliance may result in immediate removal from sessions or the entire event, with no eligibility for refund or credit.

Section 2.6: Operational Procedures

ISLD may implement the following procedures to manage participation:

  • Check-In and Verification:
    • Identity verification via ID/passport or photo match for badges.
    • Confirmation of registration status before allowing entry.
  • Session Management:
    • Controlled admission to limited-capacity sessions.
    • Priority access rules (e.g., main delegates vs. observers) where applicable.
  • Virtual Participation:
    • Use of waiting rooms, mute controls, or removal options on digital platforms to maintain decorum.
    • Tracking logins or attendance for certification or records.

ISLD may refuse entry or revoke access credentials if there is suspicion of misuse, fraud, or security concerns.

Section 2.7: Limitations & Liability

For Event Participation:

  • ISLD is not liable for disruptions caused by technical failures, internet instability, third-party software outages, or local connectivity issues at the Participant’s end.
  • ISLD is not responsible for any costs Participants incur in preparation for an event (travel, accommodation, visas, equipment) if the Participant is removed for cause (e.g., misconduct, policy violations).

If ISLD cancels an event entirely and does not reschedule, remedies are governed strictly by the Refund & Cancellation Policy (Part 4), typically via Credit Voucher, not cash.

Section 2.8: Enforcement & Violations

If a Participant breaches Event Participation Terms, ISLD may:

  • Issue a verbal or written warning.
  • Restrict access to certain sessions or platforms.
  • Remove the Participant from the event entirely.
  • Report serious incidents to venue security or local authorities.
  • Record the incident and restrict the Participant from future ISLD Programs.

ISLD’s decision on enforcement, after internal review, will be final for purposes of ISLD’s own operations.

Part 3: Scholarship Policy

Section 3.1: Purpose & Scope

This Scholarship Policy governs how ISLD designs, awards, administers, and revokes scholarships or funded seats.

It ensures that scholarship decisions are:

  • Transparent, merit-based or criteria-based, and fairly applied.
  • Aligned with ISLD’s mission to support emerging leaders globally.

Administered consistently across all ISLD Programs, subject to program-specific conditions.

Section 3.2: Definitions

In addition to earlier definitions:

  • “Scholarship Seat” means a place in an ISLD Program where the participation fee is fully or partially waived.
  • “Impact Scholarship” / “Leadership Scholarship” or similar labels refer to specific scholarship schemes defined by ISLD for particular programs.
  • “Assessment” means any quiz, written submission, interview, video statement, or form used to evaluate scholarship applications.

Scholarship names and tiers may vary by program, but all are governed by the principles in this Part.

Section 3.3: Applicability

This policy applies to:

  • All scholarships offered directly by ISLD for its own Programs.
  • scholarships advertised on the ISLD website, social channels, or partner platforms.

Scholarships offered by external organizations, even if promoted by ISLD, may be subject to separate external policies, which will be clearly indicated where applicable.

Section 3.4: Responsibilities

  1. ISLD Responsibilities
    • Publish clear eligibility criteria for each scholarship scheme.
    • Design fair and non-discriminatory assessment processes.
    • Communicate scholarship decisions by email or official channels.
    • Maintain records of applications and decisions for audit and fairness.
  2. Applicant Responsibilities
    • Provide truthful, accurate information and original work in all applications and assessments.
    • Respect deadlines and submission formats.

Accept that scholarship awards are limited and competitive and that decisions are final.

Section 3.5: Compliance Requirements

Applicants and awardees must comply with:

  • ISLD’s Equal Treatment, Anti-Harassment, Disability, and Privacy policies.
  • Any additional conditions attached to specific scholarships (for example: mandatory attendance, participation in certain sessions, or contribution to post-event impact reports).

Misrepresentation at any stage (e.g., falsifying achievements, identity, or intent) may result in immediate withdrawal of the scholarship, reclassification of the seat as fully payable, and ineligibility for future scholarships.

Section 3.6: Operational Procedures

Examples of operational processes under this Policy include:

  • Assessment Tools: ISLD may use leadership quizzes, essays, application forms, or interviews to rank applicants into tiers (e.g., fully funded, partial scholarship, standard access).
  • Notification: Successful and unsuccessful applicants are typically notified by email; only successful applicants may receive follow-up instructions to secure their seat.

Seat Confirmation: Scholarship awardees may be required to confirm attendance by a specified date and/or pay a small commitment or administrative fee (if stated in the specific program conditions). Failure to confirm may result in forfeiture of the scholarship seat.

Section 3.7: Limitations & Liability

  • Scholarships cannot be converted into cash, refunds, or general credit.
  • Scholarships are program-specific and non-transferable:
    • Not transferable to other programs, editions, or locations.
    • Not transferable to another person, unless explicitly allowed by ISLD in writing.

ISLD is not responsible if a scholarship recipient cannot attend due to visa refusals, travel issues, personal emergencies, or other external factors. In such cases, normal Refund & Cancellation rules apply (typically: no refund, no transfer, unless explicitly stated otherwise in writing).

Section 3.8: Enforcement & Violations

Violations of the Scholarship Policy include, but are not limited to:

  • Plagiarism or fabrication in scholarship applications.
  • Misuse of a scholarship (e.g., selling or trading a scholarship seat).
  • Breach of Code of Conduct during or after the program.

ISLD may respond by:

  • Revoking the scholarship and requiring full payment of fees.
  • Barring the individual from future scholarship consideration.
  • Cancelling the participant’s place in the program.

All submissions, scores, and internal evaluation notes remain confidential and are for ISLD administrative use only.

Part 4: Refund & Cancellation Policy

Section 4.1: Purpose & Scope

This Part sets out ISLD’s approach to refunds, cancellations, transfers, and Credit Vouchers.

Because ISLD works with international venues, partners, and suppliers, all of whom require non-refundable commitments, ISLD operates a strict no cash refund model, with limited flexibility provided through Credit Vouchers as described here.

Section 4.2: Definitions

For this Part:

  • “Refund” means return of money paid. ISLD refunds are generally not offered in cash form.
  • “Credit Voucher” means a non-cash, non-transferable credit that can be applied to eligible future ISLD Programs within a defined validity period.
  • “No-Show” means a Participant who does not attend any portion of the Program without prior approved cancellation.

“Discounted Registration Fee” means a fee that is already reduced from the standard fee (e.g., through promotional code, early bird, or partner discount).

Section 4.3: Applicability

This Refund & Cancellation Policy applies to:

  • All fees paid directly to ISLD or via official ISLD ticketing platforms (e.g., Eventbrite), including standard, early bird, or package fees.
  • All Participants, regardless of whether they hold a standard seat or received a partial scholarship (for the paid component).

Third-party services (airlines, hotels, local tours, etc.) are governed by their own refund rules and are outside ISLD’s control.

Section 4.4: Responsibilities

  1. Participant Responsibilities
    • Review this Policy before making payment.
    • Notify ISLD promptly if they are unable to attend.
    • Submit any Credit Voucher request following the procedure in this Part.
  2. ISLD Responsibilities
    • Communicate this Policy clearly on event pages and invoices.
    • Apply the Policy consistently and fairly.

Review valid requests for Credit Vouchers within a reasonable timeframe.

Section 4.5: Compliance Requirements

The core rules are:

  • No Cash Refunds: All payments made to ISLD are non-refundable in cash, regardless of reason, except where required by mandatory law.
  • Credit Vouchers Only: Where flexibility is granted, it is in the form of a time-limited Credit Voucher, not a cash refund.
  • Deadlines: Eligibility for any voucher or partial credit depends on timely written notice and adherence to the schedule below.

Participants acknowledge these terms when agreeing to the registration conditions.

Section 4.6: Operational Procedures

  1. Eligibility for Credit Vouchers
    A Participant may be eligible for a Credit Voucher only if:
  • The full conference fee has been paid to ISLD; and
  • A formal written request is submitted at least 60 days before the event start date; and
  • The request includes an ink-signed letter or scanned signature confirming withdrawal.

Participants who have only paid a first installment/partial payment are not eligible for a Credit Voucher; the first installment is treated as a non-refundable cancellation fee.

  1. How to Request a Credit Voucher

The Participant must:

  • Draft a signed letter or PDF including:
    • Full name
    • Email and contact number
    • Event name and date
    • Registration ID or ticket number
    • Confirmation that they wish to withdraw and request a Credit Voucher
  • Email the signed document to:
  • Use the subject line:
    “Credit Voucher Request – [Full Name] – [Event Name]”
  1. Review & Issuance
  • ISLD will verify payment status, timelines, and eligibility.
  • Standard review time is 10–14 business days.
  • If approved, ISLD will issue:
    • A Credit Voucher ID
    • The amount and expiry date
    • Any specific conditions for redemption

Credit Vouchers are:

  • Valid for 12 months from the date of issue.
  • Non-transferable and linked to the original Participant.

Not redeemable for cash.

Section 4.7: Limitations & Liability

  1. Cancellation Timeline & Retention

If the Participant submits a valid request less than 60 days before the event, the following schedule applies (based on the date ISLD receives the written request):

  • 59–45 days before event:
    • 25% of the paid fee retained by ISLD (cancellation fee)
    • 75% of the paid fee issued as a Credit Voucher
  • 45–30 days before event:
    • 50% of the paid fee retained
    • 50% issued as a Credit Voucher
  • 29–0 days before event:
    • 100% of the paid fee retained
    • No Credit Voucher issued
  1. No-Show

If a Participant fails to attend the event without any approved cancellation or transfer, this is treated as a No-Show, and no voucher or credit is issued.

  1. Discounted & Non-Refundable Tickets
  • Tickets clearly labeled as non-refundable or deeply discounted promotional tickets are not eligible for Credit Vouchers unless ISLD explicitly states otherwise in writing.
  1. Postponements

If ISLD postpones an event:

  • The Participant’s existing registration will be moved to the new date, where possible.

If the Participant cannot attend on the new date, they may request a Credit Voucher for 100% of the amount paid toward that specific ISLD event (no cash refund).

Section 4.8: Enforcement & Violations

ISLD may decline or revoke a Credit Voucher if:

  • The request contains false or misleading information.
  • The Participant attempts to sell, barter, or transfer the voucher to another person.
  • The Participant engages in fraud, chargeback misuse, or other abusive behavior.

ISLD’s determination on eligibility, amount, and issuance of Credit Vouchers is final within the scope of ISLD’s policies, without prejudice to any mandatory legal rights the Participant may have under applicable law.

Part 5: Payment & Fee Policy

Section 5.1: Purpose & Scope

The Payment & Fee Policy governs how ISLD processes, receives, records, and enforces payments for all ISLD Programs worldwide.
It establishes:

  • Authorized payment channels
  • Payment deadlines
  • Installment conditions
  • Non-refundable deposits
  • Chargeback rules
  • Penalties for late payments
  • ISLD’s rights in the event of fraud or misuse

This policy applies to every person paying fees to ISLD, regardless of whether the transaction is processed through ISLD’s internal systems, Eventbrite, or an authorized partner platform.

Section 5.2: Definitions

  • “Fee”: Any monetary amount payable to ISLD for participation, services, event packages, or add-ons.
  • “Deposit” / “First Installment”: A mandatory initial payment securing a seat; always non-refundable.
  • “Installment Plan”: A structured payment schedule available for selected events at ISLD’s discretion.
  • “Chargeback”: A dispute initiated by the payer with their bank or payment provider.

“Default”: Failure to complete required payments within specified deadlines.

Section 5.3: Applicability

This policy applies to:

  • All delegates (paid, discounted, or partially funded)
  • All forms of payment to ISLD platforms
  • International payments made from any country
  • Supplemental purchases such as certificates, merchandise, add-on activities, tours, or session upgrades

Scholarship recipients are subject only to the fee conditions relevant to the paid components of their package.

Section 5.4: Responsibilities

Participant Must:

  • Pay fees using official ISLD channels only.
  • Ensure their bank or card provider permits international transactions.
  • Pay within the timeline stated at checkout or in their invoice.
  • Retain proof of payment.
  • Cover all bank charges, currency conversion fees, or international transfer costs.

ISLD Must:

  • Provide secure and authenticated payment methods.
  • Issue digital receipts automatically or upon request.

Notify Participants if payment deadlines are approaching or overdue (reasonable effort, not obligation).

Section 5.5: Compliance Requirements

Participants acknowledge:

  • Full payment is required before attendance.
  • Partial payments do not grant access, materials, certificates, or seats.
  • Deposits are strictly non-refundable, regardless of reason.
  • Installments must be completed according to schedule; missed payments result in automatic removal from the event.

Any breach of payment obligations triggers consequences under Section 5.8.

Section 5.6: Operational Procedures

  1. Approved Payment Channels
  • Eventbrite (recommended global channel)
  • Stripe / PayPal (where available)
  • Official ISLD invoice system
  • Credit/debit cards (Visa, MasterCard, AmEx)
  • No payments may be made to private accounts or individuals.
  1. Installment Plans
  • Available only if explicitly offered for that event.
  • Deposit must be paid immediately to secure a seat.
  • Missed installment = seat forfeiture + deposit retained.
  • Participants cannot attend until all installments are complete.
  1. Payment Verification
  • Payments are recorded only after cleared funds appear in ISLD’s accounts.
  • Pending or failed transactions do not count as payment.
  1. Late Payments

If a balance remains unpaid beyond the deadline:

  • ISLD may cancel the participant’s registration.
  • Participant becomes ineligible for vouchers, transfers, or claims.

ISLD may charge administrative late fees (if announced in that program).

Section 5.7: Limitations & Liability

ISLD is not liable for:

  • Technical issues on a participant’s bank, card, or payment channel
  • Currency fluctuations
  • Bank delays
  • Fees charged by payment gateways
  • Payments sent to unauthorized entities

If a participant mistakenly pays to an unofficial channel, ISLD is not responsible.

Section 5.8: Enforcement & Violations

Violations include:

  • Initiating chargebacks without contacting ISLD
  • Providing fraudulent payment proof
  • Attempting to bypass payment deadlines
  • Manipulating discount codes
  • Shared or transferred passes without authorization

Sanctions may include:

  • Immediate cancellation of registration
  • Permanent ban from future ISLD events
  • Legal recovery of disputed amounts

Reporting of fraudulent activity to payment institutions

Part 6: Privacy Policy (GDPR + CCPA)

Section 6.1: Purpose & Scope

This Privacy Policy describes how ISLD collects, stores, processes, shares, and protects Personal Data in compliance with:

  • GDPR (EU & UK)
  • CCPA (California)
  • New York Data Protection standards
  • International privacy principles

This policy applies to data collected through ISLD websites, registration systems, assessments, events, and email communications.

Section 6.2: Definitions

  • “Personal Data”: Any data that identifies or relates to an individual.
  • “Processing”: Any action performed on Personal Data, including storage, sharing, deletion, analysis, and transfer.
  • “Data Subject”: The participant whose data is collected.
  • “Data Controller”: ISLD, determining purposes and means of processing.

“Third-Party Processor”: Platforms assisting ISLD (Eventbrite, Google, Zoom, etc.).

Section 6.3: Applicability

Applies to all individuals aged 18+ whose data ISLD collects, including:

  • Delegates
  • Scholarship applicants
  • Speakers, trainers
  • Website users
  • Social media users interacting with ISLD forms

Minors under 18 are not permitted to submit data to ISLD programs.

Section 6.4: Responsibilities

ISLD must:

  • Process data lawfully, fairly, and transparently
  • Store data securely
  • Use data only for necessary and legitimate purposes
  • Delete data when no longer needed

Participants must:

  • Provide accurate information
  • Update ISLD if details change
  • Not impersonate others

Section 6.5: Compliance Requirements

ISLD processes data based on:

  • Contract (registration forms)
  • Legitimate interest (program operations)
  • Consent (marketing opt-in)
  • Legal obligation (tax, security, compliance)

Under GDPR, participants have rights to:

  • Access
  • Rectification
  • Erasure
  • Data portability
  • Restriction of processing
  • Objection
  • Withdrawal of consent

Under CCPA, participants have rights to:

  • Know categories of data collected
  • Request deletion
  • Request disclosure
  • Opt-out of sale (ISLD does NOT sell data)

Section 6.6: Operational Procedures

ISLD collects:

  • Contact details
  • Passport/name info for certificates
  • Payment data (via secure external processors)
  • Event photos/videos
  • Assessment data
  • Communications with ISLD

Data is stored on:

  • Secure cloud databases
  • Encrypted servers
  • Third-party tools with GDPR/CCPA compliance

Data is retained for:

  • Operational life of the event
  • Legal retention requirements
  • Audit and security records

Marketing emails are sent only when consent is provided.

Section 6.7: Limitations & Liability

ISLD is not liable for:

  • Participant negligence (shared passwords, unsecured devices)
  • Data breaches caused by third-party platforms outside ISLD’s control
  • Communication failures caused by participant spam filters
  • ISLD will notify affected users if legally required.

Section 6.8: Enforcement & Violations

Violations include:

  • Falsifying identity
  • Attempting unauthorized data access
  • Misusing participant lists
  • Recording or scraping data without consent

ISLD may suspend accounts or deny access for policy breaches.

Part 7: Data Protection Policy

Section 7.1: Purpose & Scope

This policy outlines how ISLD protects Personal Data from:

  • Loss
  • Unauthorized access
  • Manipulation
  • Misuse
  • Breaches

It supplements the Privacy Policy by setting out technical and organizational measures.

Section 7.2: Definitions

  • “Data Security”: Measures protecting the confidentiality, integrity, and availability of data.
  • “Encryption”: Securing data through encoding.
  • “Access Control”: Restricting data to authorized staff.

Section 7.3: Applicability

Applies to:

  • All ISLD staff
  • Contractors
  • Volunteers
  • Any system that stores, processes, or accesses data

Section 7.4: Responsibilities

ISLD must:

  • Restrict internal access on a need-to-know basis
  • Use encrypted communication tools
  • Train staff in data protection
  • Log and audit access

Participants must:

  • Protect their login credentials
  • Not share Zoom or event links
  • Report suspicious activity

Section 7.5: Compliance Requirements

ISLD will:

  • Use MFA and access logs
  • Ensure deletion of unnecessary data
  • Maintain cybersecurity tools
  • Conduct audits of third-party processors

Section 7.6: Operational Procedures

  • Encryption of cloud databases
  • Regular password rotation
  • Secure backups
  • Incident response plan
  • Separate storage of financial data (third-party processors)

Section 7.7: Limitations & Liability

ISLD cannot guarantee total protection against:

  • Zero-day cyberattacks
  • Third-party processor failures
  • Participant negligence

Liability is limited to measures ISLD directly controls.

Section 7.8: Enforcement & Violations

Violations include:

  • Unauthorized access
  • Sharing confidential data
  • Attempting to bypass security features

Consequences:

  • Removal from programs
  • Formal reporting
  • Legal action if required

Part 8: Disability Discrimination Policy

Section 8.1: Purpose & Scope

This policy ensures ISLD maintains an inclusive environment where no individual is disadvantaged due to disability.
ISLD supports reasonable accommodation requests where feasible and safe.

Section 8.2: Definitions

  • “Disability”: A physical, mental, sensory, cognitive, or chronic condition limiting day-to-day activities.
  • “Reasonable Accommodation”: Adjustments that enable participation without altering core program delivery.

Section 8.3: Applicability

Applies to:

  • All in-person and virtual events
  • All staff, contractors, speakers, volunteers
  • All Participants registering from any country

Section 8.4: Responsibilities

ISLD will:

  • Offer reasonable accommodations where possible
  • Provide accessible communication channels
  • Train staff on inclusivity

Participants must:

  • Provide advance notice (minimum 30 days before an event)
  • Submit accurate medical/accessibility needs
  • Understand that not all requests can be granted if unsafe or beyond venue capabilities

Section 8.5: Compliance Requirements

ISLD ensures:

  • Non-discrimination in applications
  • Equal opportunities for participation
  • Confidentiality of disability-related information

Section 8.6: Operational Procedures

Participants seeking accommodations must:

  • Email
  • Provide documents if accommodation requires clinical confirmation
  • Submit requests 30 days before the event

ISLD will:

  • Assess feasibility
  • Coordinate with venues
  • Communicate decisions within 14 business days

Section 8.7: Limitations & Liability

ISLD may decline requests when:

  • They require structural venue changes
  • They create safety hazards
  • They require specialized equipment unavailable in the host country
  • They significantly alter the nature of program delivery

Section 8.8: Enforcement & Violations

Discrimination complaints may be reported to:

  • ISLD management
  • Program Director
  • The designated compliance officer

ISLD investigates complaints confidentially and takes appropriate corrective action.

Part 9: Equal Treatment Policy

Section 9.1: Purpose & Scope

The Equal Treatment Policy establishes ISLD’s commitment to fairness, dignity, and non-discrimination across all programs, both in-person and digital.
ISLD is a global leadership education organization; therefore, equal treatment must be upheld not only in compliance with New York State Human Rights Law and the U.S. Equal Employment Opportunity Act, but also in alignment with the UK Equality Act 2010 for CPDSO compliance, and international best practices.

This policy applies to all:

  • Staff
  • Speakers
  • Trainers
  • Volunteers
  • Delegates
  • Scholarship applicants
  • Online learners
  • Vendors and partners

All individuals engaging with ISLD must be treated equally regardless of personal characteristics.

Section 9.2: Definitions

Protected Characteristics include, but are not limited to:

  • Race or ethnic origin
  • Religion or belief
  • Gender identity or expression
  • Sex or sexual orientation
  • Nationality
  • Disability (physical, cognitive, sensory, mental health)
  • Age
  • Marital or family status
  • Socioeconomic background
  • Pregnancy
  • Veteran status

Equal Treatment means ensuring individuals are not disadvantaged, excluded, bullied, or denied opportunities based on any protected characteristic.

Section 9.3: Applicability

This policy applies:

  • Before, during, and after all ISLD programs
  • To both online and physical learning environments
  • To recruitment of volunteers, speakers, panelists, and trainers
  • To scholarship evaluation processes
  • To all internal and external communication
  • To marketing and social media engagement

ISLD will not enter partnerships with entities known to violate equal treatment standards.

Section 9.4: Responsibilities

ISLD Must:

  • Provide a psychologically safe learning environment
  • Ensure equal opportunities in selection processes
  • Prevent discrimination, harassment, and exclusion
  • Respond to complaints promptly
  • Offer accommodations where reasonable
  • Train staff on equality obligations

Participants Must:

  • Treat others respectfully
  • Avoid discriminatory language or behavior
  • Comply with the ISLD Code of Conduct
  • Report violations when witnessed

Section 9.5: Compliance Requirements

ISLD ensures compliance through:

  • Clear anti-discrimination policies
  • Transparent selection criteria
  • Accessible communication materials
  • Regular training for staff and volunteers
  • Enforced disciplinary actions for violations

Section 9.6: Operational Procedures

  • Complaints submitted to
  • ISLD conducts an internal review within 14 business days
  • Confidentiality is maintained to the highest practical degree
  • Corrective actions may include warnings, removal, or banning
  • Documentation is securely stored for legal compliance

Section 9.7: Limitations & Liability

ISLD is not liable for:

  • Pre-existing disputes between participants
  • Discrimination occurring outside ISLD-controlled environments
  • Social media interactions not occurring on ISLD channels
  • However, ISLD may take action (removal/banning) if off-platform behavior affects event safety.

Section 9.8: Enforcement & Violations

Violations include:

  • Discriminatory remarks or behavior
  • Harassment disguised as “jokes”
  • Exclusionary conduct
  • Biased treatment based on protected characteristics

Disciplinary actions may include:

  • Suspension
  • Permanent removal without refund
  • Reporting to authorities (if required by law)

Part 10: Anti‑Harassment & Non‑Discrimination

Section 10.1: Purpose & Scope

ISLD enforces a zero-tolerance anti-harassment framework.
Harassment undermines learning, leadership development, and psychological safety — all core to ISLD’s mission.

This policy supplements:

  • ISLD Equal Treatment Policy (Part 9)
  • New York Human Rights Law
  • UK CPDSO Standards
  • U.S. Civil Rights Act (Title VII)

It applies to all delegates, speakers, volunteers, staff, and partner organizations.

Section 10.2: Definitions

Harassment includes but is not limited to:

  • Verbal, written, or digital insults
  • Sexually suggestive comments or unwanted advances
  • Bullying, intimidation, or threats
  • Mocking accents, identity, or disability
  • Repeated unwanted messaging
  • Disrespect towards cultural or religious beliefs
  • Sharing offensive content

Sexual Harassment includes:

  • Inappropriate touching
  • Sexual jokes or remarks
  • Requests for sexual favors
  • Staring, gestures, or coercive behavior

Section 10.3: Applicability

This policy covers:

  • Live events
  • Online programs
  • WhatsApp/Telegram groups operated by ISLD
  • Email or chat used for ISLD coordination
  • Networking sessions hosted by ISLD

It does not govern private communication between individuals unless it affects event safety.

Section 10.4: Responsibilities

ISLD Must:

  • Protect delegates from harassment
  • Act on complaints without delay
  • Train staff to recognize and intervene

Participants Must:

  • Maintain a respectful demeanor
  • Report violations
  • Abide by staff instructions

Section 10.5: Compliance Requirements

All delegates agree to:

  • No aggressive debate, hate speech, or bullying
  • No disruption of sessions
  • No pressuring others for personal details
  • No stalking, threats, or digital harassment

Section 10.6: Operational Procedures

When a complaint is submitted:

  1. Immediate Risk Assessment
  2. Confidential fact-finding
  3. Statements collected from all parties
  4. Temporary action (removal from sessions if safety is compromised)
  5. Final resolution (warning, removal, or permanent ban)
  6. Documentation retained securely for 3+ years

Section 10.7: Limitations & Liability

ISLD is not liable for:

  • Harassment occurring during unofficial gatherings
  • Behavior in hotels, private meetups, or external venues outside ISLD supervision

However, ISLD may remove a delegate if off-hours behavior creates a safety threat.

Section 10.8: Enforcement & Violations

Violations result in:

  • Immediate removal without refund
  • Denial of future participation
  • If criminal, referral to authorities
  • ISLD may also notify venue security.

Part 11: Digital Health & Safety Policy

Section 11.1: Purpose & Scope

The Digital Health & Safety Policy ensures that remote learners and virtual participants engage safely, securely, and healthily while accessing ISLD’s online programs.

This policy satisfies CPDSO requirements for digital safety.

Section 11.2: Definitions

  • Digital Fatigue: Physical or mental strain from extended screen use
  • Secure Access: Use of personal devices with proper security controls
  • Livestream Participation: Attendance in real-time sessions using approved platforms

Section 11.3: Applicability

This policy applies to:

  • Zoom, Teams, Google Meet sessions
  • Online workshops
  • Pre-recorded courses
  • Assessments
  • Webinars

Section 11.4: Responsibilities

ISLD will:

  • Provide secure, password-protected meeting links
  • Offer guidance for safe setup
  • Ensure content is age-appropriate (18+)
  • Provide clear instructions on participation

Participants must:

  • Use stable internet and secure devices
  • Avoid driving or unsafe environments during sessions
  • Mute microphones when not speaking
  • Keep personal background free of sensitive items
  • Maintain respectful online behavior

Section 11.5: Compliance Requirements

Participants must:

  • Take breaks every 20 minutes
  • Stay hydrated
  • Adjust screen brightness
  • Use headphones responsibly
  • Ensure safe electrical connections for laptops

Section 11.6: Operational Procedures

  • Links distributed only through official ISLD email
  • Attendees required to enter full name for identification
  • Recording by participants is prohibited
  • Chat monitoring by ISLD moderators
  • Removal from session if participant engages in disruptive or unsafe behavior

Section 11.7: Limitations & Liability

ISLD is not responsible for:

  • Poor Wi-Fi
  • Device malfunction
  • Electricity outages in participant’s region
  • Injuries caused by unsafe home setups

Section 11.8: Enforcement & Violations

Violations include:

  • Sharing meeting links publicly
  • Harassment in chat
  • Unauthorized recording
  • Access by underage individuals

Consequences may include suspension or permanent ban from online programs.

Part 12: Environmental & Sustainability Policy

Section 12.1: Purpose & Scope

ISLD is committed to minimizing environmental impact across global operations, particularly conferences, training programs, and digital learning platforms.

This policy aligns with:

  • New York sustainability guidelines
  • International event sustainability frameworks
  • UN Sustainable Development Goals (SDGs), specifically SDG 12 and SDG 131

Section 12.2: Definitions

  • Sustainable Event Practices: Strategies reducing waste, energy usage, and carbon footprint
  • Environmentally Responsible Procurement: Choosing eco-friendly vendors, products, and venues

Section 12.3: Applicability

This policy applies to:

  • All ISLD events worldwide
  • Vendors and suppliers
  • Venue selection
  • Printed materials
  • Digital operations

Section 12.4: Responsibilities

ISLD will:

  • Prioritize eco-friendly event venues
  • Use digital materials instead of printed packets
  • Reduce single-use plastics
  • Encourage low-emission travel
  • Choose vendors aligned with sustainability standards

Participants are encouraged to:

  • Bring reusable bottles
  • Dispose waste responsibly
  • Limit unnecessary printing
  • Use public transportation or carpool

Section 12.5: Compliance Requirements

ISLD must:

  • Conduct periodic sustainability reviews
  • Incorporate sustainable procurement where feasible
  • Comply with local environmental regulations
  • Communicate environmental expectations to participants

Section 12.6: Operational Procedures

  • PDF agendas instead of printed booklets
  • Eco-friendly lanyards where possible
  • Venues with recycling stations
  • Hybrid/online formats for reducing carbon emissions
  • Digital certificates (no printed versions unless requested)

Section 12.7: Limitations & Liability

ISLD may not guarantee sustainability measures when:

  • Venue or host country infrastructure is limited
  • Local regulations restrict alternatives
  • Sustainability options are unavailable or cost-prohibitive

Section 12.8: Enforcement & Violations

Violations include:

  • Vendors providing non-compliant materials intentionally
  • Participants disposing of hazardous materials improperly

ISLD may:

  • Deny contracts
  • Remove participants
  • Adjust future venue selection to improve compliance

Part 13: Delegate Code of Conduct

Section 13.1: Purpose & Scope

The ISLD Delegate Code of Conduct establishes professional, ethical, and behavioral standards expected from every participant across all ISLD programs, including summits, conferences, workshops, digital sessions, and networking forums.

The purpose is to ensure:

  • A respectful and inclusive environment
  • Safety and comfort for all participants
  • Productive and meaningful learning interactions
  • A leadership-aligned standard of professionalism

This Code applies from the moment registration is submitted until the event concludes, including online groups, WhatsApp/Telegram communities, and any ISLD-managed digital spaces.

Section 13.2: Definitions

“Delegate” refers to any registered participant.

“Conduct” refers to behavior, communication, or action carried out verbally, physically, or digitally.

“Disruptive Behavior” includes anything that interferes with learning, safety, or event flow.

“Professional Setting” refers to all ISLD spaces, both physical and virtual.

Section 13.3: Applicability

The Code applies to:

  • Main event sessions
  • Breakout rooms
  • Social activities organized by ISLD
  • Digital communities created for event communication
  • Pre-event and post-event communication with ISLD

Private gatherings organized independently by participants are not governed unless they create safety risks impacting ISLD’s event environment.

Section 13.4: Responsibilities

Delegates must:

  • Treat all persons with respect and dignity
  • Maintain leadership-appropriate behavior
  • Participate actively and constructively
  • Follow instructions provided by ISLD staff
  • Comply with venue rules and security procedures
  • Use ISLD resources appropriately

Delegates are expected to embody ISLD’s values of integrity, professionalism, inclusion, and global citizenship.

Section 13.5: Compliance Requirements

Delegates must NOT:

  • Engage in harassment, bullying, or discriminatory behavior
  • Use hate speech or culturally insensitive remarks
  • Interrupt sessions, speakers, or moderated discussions
  • Record sessions without authorization
  • Engage in aggressive debates or personal attacks
  • Sell or promote personal services/products at ISLD events
  • Consume alcohol or substances in ways that disrupt the event or endanger others
  • Bring prohibited items into venues

Section 13.6: Operational Procedures

If a delegate violates the Code:

  1. ISLD conducts a brief on-site assessment
  2. Staff may issue a verbal warning
  3. If behavior continues, participant may be removed from the room
  4. In severe cases, ISLD may revoke the delegate’s event access entirely
  5. A formal record is created and retained for future participation review

Delegates removed due to violations lose all rights to refunds or credit vouchers.

Section 13.7: Limitations & Liability

ISLD is not responsible for:

  • Conflicts between delegates outside official event hours
  • Personal property lost or damaged due to misconduct
  • Misrepresentation by delegates in social media networks

However, ISLD may still apply disciplinary action if off-site behavior jeopardizes event safety.

Section 13.8: Enforcement & Violations

Violations may result in:

  • Immediate removal from the program
  • Permanent ban from future ISLD events
  • Reporting to venue security or legal authorities
  • Scholarship revocation
  • Removal from alumni or ambassador programs

ISLD’s decision is final.

Part 14: Media, Content & IP Usage Policy

Section 14.1: Purpose & Scope

This Policy governs the creation, ownership, usage, distribution, and licensing of ISLD’s intellectual property and media content. It protects ISLD’s proprietary leadership frameworks, training methodologies, branding assets, and digital content.

This Policy also clarifies participant consent regarding photography, filming, and content usage during ISLD events.

Applies to all physical and digital events globally.

Section 14.2: Definitions

Intellectual Property (IP) includes:

  • ISLD logos, branding, graphics
  • Training materials, slides, assessments
  • Recorded sessions, videos, audio
  • Curriculum, methodologies, frameworks
  • Event photos, promotional banners

Media Content includes:

  • Photos
  • Videos
  • Livestreams
  • Event recap footage
  • Delegates’ contributions during recorded sessions

Section 14.3: Applicability

This Policy applies to:

  • Delegates
  • Trainers
  • Speakers
  • Volunteers
  • Vendors
  • Scholarship recipients
  • Influencers/content creators attending ISLD events

Section 14.4: Responsibilities

ISLD Responsibilities:

  • Protect and enforce its IP rights
  • Use media content ethically
  • Provide transparency regarding media usage

Participants Responsibilities:

  • Respect all ISLD copyrights
  • Not share or reproduce ISLD content without written permission
  • Not train or feed ISLD content into AI models
  • Not livestream or publicly broadcast event sessions
  • Not remove or tamper with ISLD branding

Section 14.5: Compliance Requirements

Participants consent to:

  • Event photography
  • Event videography
  • Interviews conducted by ISLD media partners
  • Use of their image for marketing, educational, and archival purposes

Participants may request limited opt-out ONLY for:

  • Close-up photographs
  • Individual spotlight videography

Opt-out does NOT apply to group photos, audience shots, or event-wide recordings.

Section 14.6: Operational Procedures

  • ISLD places visible “Photography/Recording in Progress” signage
  • Delegates may email for opt-out requests
  • Requests must be submitted before the event begins
  • ISLD does not guarantee removal from group-wide footage
  • All ISLD content is delivered under a limited personal license

Section 14.7: Limitations & Liability

ISLD is not required to:

  • Remove individuals from group or ambient footage
  • Re-edit published materials
  • Restrict recording for venue security and archival purposes

Participants cannot:

  • Demand ownership or royalties for appearing in photos/videos
  • Claim co-authorship of ISLD-produced content

Section 14.8: Enforcement & Violations

Violations include:

  • Sharing internal materials publicly
  • Selling or monetizing ISLD content
  • Training AI systems on ISLD documents
  • Using ISLD brand identity without permission

Consequences:

  • Legal action
  • Removal from programs
  • Permanent blacklisting
  • DMCA takedowns

Part 15: Safety, Security & Risk Management

Section 15.1: Purpose & Scope

The Safety, Security & Risk Management Policy ensures a safe and controlled environment across all ISLD events and digital platforms.

Its purpose is to:

  • Protect participants’ physical and emotional safety
  • Reduce operational risk
  • Respond effectively to emergencies
  • Establish security compliance with venue, local, and international regulations

Section 15.2: Definitions

Safety Risk: Any condition that could cause harm.

Security Risk: Threats related to unauthorized access, violence, theft, cyber threats.

Emergency: Medical issues, fire, evacuation, environmental hazard, security incident.

Section 15.3: Applicability

Applies to:

  • Physical venues
  • Digital platforms
  • Networking events hosted by ISLD
  • Transportation arranged by ISLD (if applicable)

Does NOT apply to private off-site activities not organized by ISLD.

Section 15.4: Responsibilities

ISLD must:

  • Assess venue safety and accessibility
  • Provide emergency instructions
  • Ensure staff awareness of evacuation routes
  • Use secure online systems
  • Vet vendors and security contractors

Participants must:

  • Follow safety instructions
  • Avoid risky behavior
  • Cooperate with venue security
  • Report hazards immediately

Section 15.5: Compliance Requirements

Participants must NOT:

  • Bring weapons or dangerous items
  • Interfere with security personnel
  • Access restricted areas
  • Engage in unsafe physical activities

Digital participants must NOT:

  • Attempt unauthorized access
  • Share meeting passwords
  • Risk cybersecurity threats through harmful files

Section 15.6: Operational Procedures

ISLD executes the following:

Emergency Preparedness

  • Pre-event risk assessment
  • Coordination with venue emergency teams
  • Staff assigned safety roles

During Emergencies

  • Follow venue-led evacuation
  • ISLD staff guide delegates
  • Medical emergencies escalated immediately

Digital Safety

  • Moderators monitor chat for threats
  • Sessions locked after commencement
  • Incident documentation stored securely

Section 15.7: Limitations & Liability

ISLD is not liable for:

  • Injuries caused by participant negligence
  • Loss/theft of personal items
  • Medical conditions not disclosed in advance
  • Cybersecurity incidents caused by participant devices

Section 15.8: Enforcement & Violations

Violations include:

  • Tampering with safety equipment
  • Ignoring emergency protocols
  • Disrupting digital or physical sessions

Consequences:

  • Immediate removal
  • Permanent ban
  • Denial of refund or credit voucher
  • Security or police intervention